Extrawest offers software support services to ensure excellent and flawless performance, stability and safety of your cloud and onsite applications at the service-level agreement (SLA) you require. The maintenance phase is the part of the life cycle of any software we develop for our clients. However, we also provide maintenance and technical support as a separate service to everyone, who needs it. We know that to tackle your software support, maintenance and enhancements on your own can be difficult and time-consuming. You are busy and time is very valuable for you, but we can help. We will diagnose and solve your technical problems. So, if you are looking for a reputable and trustworthy software maintenance company, you’ve come to the right place.
Maintenance, Enhancements, and Support
Software Application Support at the SLA You Need
With the rapid growth and progress of information technology, constant changes of business goals and customer demands, we understand how important it is to provide reliable and efficient software application maintenance and support. At Extrawest, we know that without the proper technical support and regular updates your software won’t be compatible with new business scenarios. That’s why our dedicated team of developers and DevOps specialists is ready to help you deal with these challenges.
Any maintenance work we start with developing a service-level agreement with a client. This agreement includes such aspects as nature, scope, and quality of the services to be provided. In other words, this contract determines the relationship between a customer and a service provider.
Our maintenance techniques include program comprehension, reengineering, modification, and migration. Types of maintenance support we provide vary based on its nature. It can be a simple bug fixing or a large event requiring a lot of work. Here are the maintenance services we provide based on their characteristics:
Preventive maintenance
This service includes updates and modifications aimed at preventing future problems with a computer software or mobile application. We eliminate insignificant problems that may cause serious issues later.
Corrective maintenance
This work includes fixing problems and correcting mistakes that have been revealed and reported by software users.
Adaptive Maintenance
This type of maintenance includes modifications of software products to keep them upto-date and tuned to the ever-changing business and technology requirements.
Perfective Maintenance
To keep the software usable and useful for many years we can enhance its work and features to improve its overall performance and reliability.
Impeccable Software Application Maintenance and Support
Extrawest software application maintenance and support services aim to ensure that you get the maximum benefit from your software investment. We also strive to provide the best application support at SLA you require without making you dig deep into your pockets. Whether you need to correct faults in your software, improve its design, perfect its functions or improve its performance, we are ready to help. Owing to extensive knowledge of the industry, our expert engineers and architects know how to keep your legacy manageable and relevant. So, to ensure glitch-free operations and business continuity, choose Extrawest software support services.
